Safety & Trust

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    Built for vulnerable users

    LifeFriends is a safety-critical marketplace where older adults depend on verified, trustworthy companions. Every feature is designed to protect their safety, their finances, and their dignity.

    Every companion is verified

    No companion can appear in search, receive a booking, or start a chat until they pass KYC — a government ID, a selfie check, and a manual review by our team. A verified badge is the foundation of trust.

    Money stays on the platform

    All payments flow through the platform with a full audit trail. Companions withdraw to verified bank accounts, protected by a payout PIN and team review. We never ask for off-platform payments.

    Chat only during a service

    Conversations are available only while a booking or subscription is active, and close when it ends. This keeps every interaction within a real service period and protects members from unsolicited contact.

    Human oversight, always

    Our team reviews verifications, withdrawals, and every report. You can report or block anyone at any time. Contact details are never exposed, and sharing them in chat is discouraged and monitored.

    Have a safety concern?

    Reach our team any time — we review every report.

    Contact our safety team

    Download the Life Friends Mobile App

    Book verified service providers or offer your own service packages. Download Life Friends to access a trusted marketplace for real-world support — errands, transport, wellness checks, and event accompaniment.

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